Services
System design for health leaders and education providers
Evidence-based models of care, streamlined service delivery, and workforce systems that last.
We partner with health leaders and education providers to co-design what's needed, redesign what isn't working, and build the workforce capability to sustain it. Every engagement is led by senior specialists, never handed to junior staff, backed by a trusted network of Senior Associates for the capacity each project needs.
Co-Design & Facilitation
Ensuring the right people are in the room, and what they say actually shapes the design, not just informs a report.
We deliver:
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Stakeholder & community workshops
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Service and provider co-design
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Strategy & innovation facilitation
Models of Care & Redesign
Services are shaped around what a population genuinely needs, so people stay well before problems take hold.
We deliver:
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Population needs assessments
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Integrated care pathways & models of care
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Program evaluation & implementation
Workforce & System Capability
Workplaces build sustainable performance, organisational vitality, and the capability to operationalise change that lasts.
We deliver:
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Horizon assessments
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Operationalising system change
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Leadership & capability building
Ways of Working
Selected Projects
health Sector • regional model of care
Healthy Outback Communities (Health Service Design)
Led co-design of a Healthy Outback Communities model of care and brokered partnerships to establish services in the community.
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Actionable Model of Care: Co-designed a tailored, place-based health model aligned with local community priorities.
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Cross-Sector Partnerships: Brokered key operational partnerships between health providers, community groups, and local agencies.
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Sustainable Embedding: Established clear implementation pathways to embed services permanently within the regional health system.
education Sector • board governance
Board Effectiveness & Governance Re-design
Advised a regional school board on structural transformation and mentored emerging leaders to strengthen institutional governance and effectiveness.
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Governance Restructuring: Realigned board-executive operations to strengthen institutional oversight and strategic decision-making.
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Leadership Continuity: Mentored interim and incoming executives to ensure smooth leadership transitions and structural stability.
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Continuous Improvement: Embedded ongoing governance review cycles to maintain accountability and operational resilience.
private SECTOR • Professional Services
Workplace Wellbeing Plans
Partnered with leadership teams to assess psychosocial hazards and wellbeing maturity across work environments and practices in independent schools in Queensland.
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Wellbeing Alignment: Facilitated innovation workshops to help co-design dimensions of wellbeing and safety for schools.
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Risk & Hazard Identification: Evaluated core psychosocial hazards and organisational wellbeing maturity across independent schools.
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Targeted Strategy: Supported development of 90 Day Action Plans including use of AI developed coaching tool.
Public Sector • large metro Hospital
Metro Hospital Transformation (Health Service Design/ Wellbeing)
Led a transformation project to reduce operational inefficiencies, improve ways of working, and support burnout prevention across a large metropolitan public hospital.
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Operational Efficiency: Pinpointed critical service bottlenecks and workplace friction points across diverse hospital divisions.
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Data-Driven Insights: Delivered 50+ targeted diagnostic reports to surface workload burdens and inform executive decision-making.
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Sustainable Change Management: Led implementation strategies that transformed operational data into prioritised, hospital-wide improvements.
Primary Care • Western QLD PHN
WQPHN Mental Health, Suicide Prevention, Alcohol and Other Drugs (MHSPAOD) Regional Plan
Led development of the WQPHN MHSPAOD Regional Plan for Western Queensland, bringing together stakeholders to improve services across the region.
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Unified Regional Strategy: Developed a cohesive regional plan uniting multi-sector providers across Western Queensland.
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Co-Designed Care Pathways: Led widespread stakeholder consultations to identify service gaps and priority areas for investment.
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Cross-Agency Collaboration: Established formal collaborative mechanisms to align resources, to ensure commissioning of services target priority population needs.
ABORIGINAL COMMUNITY CONTROLLED HEALTH SERVICE • gidgee healing
Development of diabetes Model of Care for Remote Indigenous Communities
Led the end-to-end development of an integrated diabetes Model of Care for the remote Queensland Lower Gulf communities of Normanton, Doomadgee and Mornington Island.
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Enhanced Service Integration: Established care pathways connecting hospital, general practice, and community health services.
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Community-Led Design: Facilitated on-the-ground consultations and multi-agency workshops, ensuring the model reflects local healthcare needs and cultural safety.
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Strong Multi-Agency Alignment: Successfully co-developed and aligned strategic priorities across key partners, including Gidgee Healing, North West HHS, WQPHN, and QUT.